Ace 767 FAQ – Answers to All Your Questions

No. Ace 767's policy allows only one account per person. Creating multiple accounts may result in all of them being permanently suspended and any funds being forfeited. If you're unable to access your existing account, please contact support.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. If you've also forgotten your username, contact the support team with your mobile number and they'll help you out.

The KYC (Know Your Customer) verification process secures your account and helps prevent fraud. Simply upload a photo of your National ID or passport to complete verification. Verified accounts receive higher withdrawal limits and access to exclusive benefits.

Yes, you can request account closure at any time by contacting support. Make sure to withdraw your balance before closing. As part of our responsible gaming commitment, temporary or permanent account suspension is also available.

Ace 767 supports the most popular mobile banking methods in Bangladesh:

• bKash – The fastest and most popular method
• Nagad – Instant Processing
• Rocket – Dutch-Bangla Bank mobile banking
• Bank Transfer – For large transactions

Deposits made via mobile banking (bKash, Nagad, Rocket) are usually credited to your account within 2–5 minutes. During peak hours, it may take up to 15 minutes. Bank transfers typically take 1–2 business days.

Withdrawal requests are typically processed within 15 minutes to 2 hours. If your identity has already been verified, first-time withdrawals are approved faster. Processing may take a little longer late at night or on holidays.

Ace 767 does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply a small service charge. Withdrawals are generally free, though a small processing fee may apply for amounts exceeding the daily limit.

If your withdrawal has been pending for more than 4 hours, please contact our support team. Common reasons for withdrawal delays:

• KYC Verification Incomplete
• Bonus wagering requirements not met
• Payment Information Mismatch
• Security Review in Progress

Ace 767 offers a wide range of Sports Betting options:

• Cricket – IPL, BPL, T20 World Cup, Test Series
• Football – Premier League, La Liga, Champions League
• Kabaddi – Pro Kabaddi League
• Tennis, Basketball, Badminton
• Virtual Sports
• E-Sports

Live betting lets you place bets on matches in real time as they unfold. Odds update continuously based on match conditions. Simply log in, go to the Sports section, and click the "Live" tab to see all ongoing matches and place your bets.

Once a match ends and the result is confirmed, your winnings are automatically credited to your account — usually within 5–15 minutes of the final whistle. If there's a delay, please contact support.

Once a bet is placed, it generally cannot be cancelled. However, some matches offer a Cash Out option, which lets you settle your bet at its current value before the match ends. If Cash Out is available, you'll see the option next to your bet.

New members at Ace 767 receive an attractive welcome bonus. A percentage bonus is added to your first deposit, plus you get the chance to place free bets. Visit the Promotions page for full bonus terms and details.

A wagering requirement means you need to place bets a set number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳10,000. Requirements may vary by bonus.

If you meet the daily betting threshold, a portion of your net losses is returned as cashback. It's typically credited to your account the following morning. Regular players receive the highest cashback rates.

Yes, Ace 767 has a referral program. Share your referral link, and when a friend registers and makes their first deposit, you'll receive a bonus. Visit the Promotions section for full details.

No. Ace 767 does not sell or share your personal information with any third party. Data is used only for payment processing and legal compliance. Please read our Privacy Policy for full details.

Go to Account Settings and find the 2FA option under the "Security" tab. You can enable 2FA via your mobile number or an authenticator app. Once active, you'll need to enter an OTP alongside your password at login, keeping your account significantly more secure.

Change your password immediately and log out of all active sessions. Then email support@ace767.bet with the details. Our security team will review your account promptly and take protective action if needed.

Ace 767 uses a mobile-optimized website that works seamlessly on any smartphone. Visit the site from your Android or iOS browser and use the "Add to Home Screen" option for an app-like experience.

Yes, completely safe. Ace 767 uses SSL encryption to keep your data secure on both mobile and desktop. That said, avoid using public Wi-Fi and make sure your screen lock is enabled on your phone.

Start by checking your internet connection. Clear your browser's cache and cookies, and use Chrome or Firefox. If the issue persists, try switching networks (mobile data or Wi-Fi). If you're still having trouble, contact support.